Social media is an inevitable part of the future of marketing. Yet many brands still execute poorly when it comes to the multitude of platforms available, mostly due to a misunderstanding of its audience and purpose.
Like it has been said time and time again, social media is now an integral part of businesses among all sectors. 2.8 billion social media users were accounted for in 2017, of which roughly 95% were between the ages of 18 and 35; a statistic crucial to keep in mind for advertising companies.
However, a poorly executed or ill-conceived social media can actually do more harm than good. It’s important to understand where your audience consumes information, and be ready to do more than just sell your product. The following are just some of many industries that absolutely need to harness the powers of online networking, before they get left behind.
Chefs and restaurant owners alike are having to get more and more creative every day in order to better reach their target audiences. Like social media, hospitality businesses are complex and are often characterized by their constantly changing environments and need to adapt to the times. The increased use of technology has only made this more true.
It’s not uncommon to see diners taking photos of their meals before indulging; something chefs will most likely appreciate despite any judgemental looks they may receive from fellow patrons. Spreading awareness and influencing reviews is a great way to gain traction in the hospitality industry, and in no place can that be done better than a simple cell phone. Twitter followers, Instagram followers, Facebook likes and of course Yelp reviews, are sure to help these businesses promote themselves, as social media is the new word of mouth in this industry.
Customer service in the pharmaceutical industry has always been cast in somewhat of a negative light. With that said, more pharmaceutical companies are beginning to utilize social media in order to reach and engage with their customers, other companies and healthcare professionals, and potential job candidates.
This opens the doors many opportunities to network and connect with others. Community pages that include blogs on specific drugs or treatments, and holding discussions is a great way to engage with customers more instead of simply providing them with the medication they require.
According to financial expert Amy McIlwain, a big reason why major financial companies have avoided using social media in the past was due to the fact that an enormous part of their clientele were baby boomers and senior citizens. But, with more elderly individuals joining Facebook today combined with the fact that younger individuals are beginning to understand the importance of personal finance, now is the time to harness the powers of the biggest social media platforms.
If you’re not connecting to your audience through social media, you are most likely losing opportunities you may not have had otherwise. But rather than thinking about using social media to promote your business, you should be thinking about the best channels to tell your story to your audience.
Originally posted on Leonard David Raymundo’s Medium